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CALL (03) 9596 6612

Contact us at any of our 6 locations to make your appointment

SMS confirmations of appointments are sent the day before your appointment. If you haven’t done so already, please ensure you provide reception staff with your mobile phone number so that you will receive these confirmations.

Cancellation Policy

If you are unable to attend your scheduled appointment time, please call the clinic no later to the day prior to your appointment, to avoid a cancellation fee.

If cancellations are made on the same day as the appointment, FAARA will issue a $61.50 cancellation fee. This fee also applies if your miss a scheduled appointment; emergencies excepted.

Medicare ‘Enhanced Primary Care’ (EPC) Referrals

Patients with an Enhanced Primary Care (EPC) referral for physiotherapy can claim a rebate from Medicare on their physio treatment. There will be a gap payment as well.

Please note that patients will need to pay for their consultation in full and take their receipt (with EPC item number) to Medicare in order to claim their rebate. (Currently $58.00).

Some providers of physiotherapy in the local community will ‘bulk bill’ an EPC referral patient so there is no out-of-pocket expense, just as some medical clinics will ‘bulk bill’ their patients. FAARA only utilizes highly qualified physiotherapists with a special interest in Foot and Ankle rehabilitation. Unfortunately this does not allow us to routinely bulk bill patients, including those with an EPC referral.

Please speak to your physiotherapist or reception staff if you need clarification of the above.

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